Starlink is certainly a revolution in satellite-based internet service provision, but reaching Starlink customer service is something of a pain point for many of its customers.
Wondering how to contact Starlink customer service? If you visited the Starlink website, you probably found a searchable information resource base and not much else.
If your query is fairly straightforward, it might be a help, but when it isn’t, you’re likely to have felt the frustration that many Starlink users experience when they have service needs.
Unfortunately for you, creating a support ticket using the app or the Starlink web portal is the easiest way to go.
Response times are variable, and once you’ve submitted your ticket, there’s nothing for it but to wait.
In this article, we’ll look at the app, the web portal, and other contact options you might be able to try as well as what’s likely to work, and what isn’t.
The Outsider Option: A Starlink Installation Company
Before we dive into the customer service that Starlink itself offers, let’s look at an additional option. Starlink does not do installations. For many prospective users, questions arise during setup.
That’s supposing they’re up to the task of mounting their own dish and routing their own cables. Many of us don’t feel confident enough to do that.
So, one way to get support, especially during setup, would be to use a third-party company that does the installation for you.
Ask them whether they’re willing to offer any guarantees on their work and whether they’d support you if you have difficulties afterward.
OK, so it’s not exactly “Starlink Support,” but if you can find a company that’s willing to help out, it might save you the non-answer you’ll get from Starlink during those “I want to talk to a human!” moments.
How to Contact Starlink Customer Service Using the App
If you want Starlink’s opinion on where to go when you need customer support, it would be a matter of using the app. That’s the easy part!
Here are the steps you need to follow:
- Log in to your app (obvious, right?)
- On the main menu, navigate to “Support”
- Check out the troubleshooting guide and choose what looks likeliest to apply to your issue.
- You’ll get troubleshooting steps that (might) solve your problem
- If that doesn’t work, scroll down to the end and hit the thumbs down at “Did this answer your question?”
- If you hit the thumbs down, the app takes you to a page where you can explain what your issue is.
- Be as detailed as possible, saying what you already tried without success. If you don’t, you stand a good chance of being told to try things you’ve already been through.
- Wait for a response (don’t hold your breath. It could take hours or, according to some reports, weeks.)
Remember, your response from Starlink will only be accessible via the app.
Don’t expect anyone to call you up and chat with you or expect to see an email. It isn’t going to happen.
Contacting Starlink Customer Service Via The Web Portal
So let’s suppose you don’t like using smartphone apps for this kind of thing. You can follow much the same process using the Starlink web portal.
To get there, navigate to http://192.168.100.1 or dishy.starlink.com using your regular browser.
What you’ll see here is really just another version of the app, but you can shortcut things a little by moving straight to support.starlink.com/create-support-ticket, supposing that you have a working internet.
You’ll end up with basically the same set of options, however.
Once again, navigate to “Troubleshooting” and try the steps you see there. If they don’t work, use the thumbs-down icon to navigate to the area where you can submit a ticket.
And, as before, don’t expect to receive a response instantly or anywhere but on your Starlink account. Watch and wait.
When All Else Fails: Try Email (Outside Chance)
This isn’t an alternative to the app or web portal. Instead, it’s a place to air your complaints after trying to solve your problem using the usual channels and not succeeding.
You’ll need to include as much detail as possible. Apart from your account details (which they’ll need for reference), include information about what you’ve done so far. Screenshots might be a help too.
Now, we have to tell you, this is a last-ditch attempt and it may or may not work for you, but if you’re really stuck, it might be worth a try.
Do we recommend it? Not really. The app or portal is still the best place for support tickets, and according to many sources, the only one where you’re likely to get some kind of response, even if it does take time.
All the same, the email address exists even though it’s probably inundated with messages. Here it is: starlinkresolutions@spacex.com. Good luck!
Starlink Support by Phone: No, Subaru Can’t Help You!
We found a phone number! And we notice several sources giving this phone number. But don’t get excited. You aren’t going to reach anyone who can help you with your Starlink issues.
Here’s the thing, Subaru Starlink has nothing to do with Space X, and that’s the only number you’re going to find online.
In a nutshell, Starlink customer support has no live customer support agents fielding phone calls.
Subaru Starlink is just a vehicle infotainment system, so even if they wanted to help you, they couldn’t.
How to Contact Starlink Customer Service: We Wish We Could Say There’s More!
There are a lot of good things to say about Starlink. Most importantly, it’s capable of getting you online in remote areas where conventional services are poor and Roam packages and work when you’re traveling, even at sea.
The downside is that you have to become your own technician, and when you need help, you might end up waiting for answers. If those answers don’t work, you’ve got another wait ahead of you.
Starlink Customer Service is not just a matter of talking to someone over the phone, trying what they suggest while you’re on the line, and continuing until you have a solution.
It’s a process with wait times between each step you take along the way.
If you’re in luck, you’ll be able to solve your issue without too much back-and-forth. If you aren’t, you may have long waits in store.
If you’re struggling, try looking for articles that might address the kind of problem you’re experiencing – and do check out Reddit.
Yes, it’s not Starlink customer support, but other users may have experienced an issue similar to yours. We took a look, and you might just get help with some of the more complex Starlink issues there.
Look No Further: Starlink Customer Support is Very Limited
Now, in case you think we must be missing something, we’re sorry to say that we haven’t. What you see here is what you get from Starlink Customer Support.
And we’re being nice when we say it’s “limited.” PC mag came right out and said it’s “terrible.”
It cites all the things we’ve said here: lack of options (you only get the app or its browser version).
There are no telephone numbers – and if you do use the app, you could end up waiting a long time before you get a response. Or, if you’re lucky and your issue is easy to resolve, you’ll get a pretty fast response time.
Opening multiple tickets doesn’t see you getting helped any faster, by the way, so don’t bother trying to spam the app with reports – even if you’ve already been waiting a few days.
On the upside, there are people who have actually received calls from Starlink personnel – but only when their problems had dragged out for weeks.
Supporters of the service say that slow customer service is a teething problem that goes with having a new technology that’s popular beyond expectation.
So who knows? Maybe Starlink is working on solutions even as you read.
We’ll keep you posted on improvements.
There already seems to be some, with more users saying they got reasonably prompt responses than was the case before.
