Best Internet Providers In Edmonton, AB (2024)

If you just moved to Edmonton or already live there and are shopping around for what may be a better deal, knowing who the best internet providers in Edmonton are is a good start.

In this article, we’ll review the top Edmonton internet providers highlighting things that are likely to matter to you, including:

• Plans/Speeds & Pricing
• Coverage
• Bundled Services
• Customer Support
• Pros & Cons

We’ll also look for client comments, aggregating the results – after all, even the best Edmonton internet providers won’t have been able to please all of the people all of the time. 

With this information to guide you, you’ll be better able to decide which provider looks likeliest to meet your needs. After all, an informed customer is more likely to make the right choices.

Just a heads up on this: we have no hidden motivations for recommending any of these companies, so you can be sure of the most honest reviews possible. 

5 Best Internet Providers In Edmonton

#1. OXIO (Editor’s Choice)

https://oxio.ca/

Oxio has to have one of the most unusual approaches to marketing we’ve ever seen. They shoot from the hip, use humour, and project a very likeable image as a result.

But, can they deliver the goods? Here’s what we discovered. 

Oxio Plans, Speeds and Pricing

To check what plans are available in your area, you can enter your address using the tool on the Oxio website.

Here’s an Edmonton-based example of available plans. All plans are uncapped and come with a free router. 

As you can see: a good range that will cover everything from small-scale home use to the needs of an average business. There are a few additional charges depending on extras you might decide to choose.

For example, if you want to add an Eero that will cost you a little more than the basic charges listed here. 

Another benefit is that you aren’t locked into a contract. Your service is provided on a month-to-month basis. 

Oxio Coverage

Oxio uses the Rogers network and offers its service in Quebec, Ontario, Alberta, Saskatchewan, Manitoba and British Columbia.

Oxio Bundled Services

For the time being, bundles that include Oxio TV are only offered in Quebec. However, it seems likely that we can expect this service to be expanded to cover Alberta in future. 

Oxio Customer Support

Oxio’s reviews are overwhelmingly positive, with many reviewers making specific mention of its excellent customer service.

Even the few who had to deal with technical glitches are inclined to soften their tone to the positive when mentioning customer service. 

This positivity is pretty rare among ISPs, and some folks think that the Oxio referral programme might have something to do with it.

After all, if you can get a bonus when people use your referral code, you’re hardly going to diss the company. 

However, if a service is so bad that you’re ditching it anyway, you wouldn’t care about referral bonuses, so we’re inclined to think their customer retention is good – another positive sign. 

Oxio Pros and Cons

There are a ton of advantages for those who choose Oxio. Their transparent and reasonable pricing, lack of extra fees, and price stability (no sudden hikes) are among the features that receive the most praise.

From a technical perspective, they offer reliable speeds and your router comes free with the package you choose. 

The disadvantages? The top one we could find is that this service isn’t yet available all over Canada. Are we noticing a bit of FOMO going on, here? Seems like it!

All the same, it’s worth remembering that although Oxio controls its service, it relies on Rogers’ infrastructure. That limits the amount of control it has over the nuts and bolts behind its service.

All the same, Rogers has good infrastructure, so this doesn’t look like a dealbreaker. 

Plus, if you aren’t happy, you can just cancel and go with someone else. Oxio has deliberately structured its offering for easy cancellation, so you can be sure they’ll be on their toes when it comes to keeping customers. 

#2. Shaw (Runner-Up)

https://www.shaw.ca/

Shaw comes across as being far more conventional than Oxio. But should you care?

You’re looking for an Edmonton internet provider and don’t necessarily need to get your entertainment from the business’s website. So, what do they offer? Let’s check it out.

Shaw Plans, Speeds and Pricing

* Note: All plans require a 2-year contract and include a free modem. You can add Ignite Streaming for an extra $5 monthly

Gigabit packages: There are a few extra differences worth noting. While standard Ignite Internet comes with an Ignite WiFi Gateway modem, Ignite Internet Gigabit comes with the Gen 2 modem and Ignite GIgabit 1.5 comes with a Gen 3 modem. 

Both Gigabit packages come with 24 months of Ignite Streaming and Apple TV+ for 3 months. 

As an extra footnote, first-time subscribers, or those returning after a hiatus, get an extra credit on their account – basically, the same as a discount. 

Shaw Coverage

Shaw doesn’t provide a coverage map, but there is a map of its fibre routes. Beyond this, your best bet is to enter your address and let Shaw determine whether they cover your area.

However, its presence in Edmonton is a strong one, so if this is your location, Shaw should have you covered. 

Shaw Bundled Services

Ignite bundles TV and internet services starting from $105 Ignite Internet 250 plus 40 channels and Apple TV+ for three months.

If you want to add TSN and Sportsnet and increase your channel options to from anything from 40 to 158, prices start at $130 per month, with the costliest package having a $175 monthly charge. 

Shaw Customer Support

Here’s the main reason why Shaw isn’t our top choice. It seems that their customer support isn’t what it should be: fine for routine issues, but when things get a bit complicated, they seem to reach a total impasse. 

So, the service works really well most of the time and for most of its clients, but when you run into issues, you might not get the help you really need – especially if it isn’t a widespread problem. 

Shaw Pros & Cons

There’s plenty to like about Shaw’s product offerings and their pricing is reasonable. Most users report reliability and good speeds, and even detractors usually say they had years of trouble-free internet behind them. 

The price is fixed for the duration of the two-year contract, so pricing is predictable – at least, for the duration of your contract. 

Bundling means that Shaw offers TV and Internet together for less than you’d pay if you got them separately – and there are bonuses for sports fans, with most packages supporting Sportsnet. 

But there are downsides too. There are fewer entry-level options for those who just want something very basic, and although the two-year contract fixes prices, it’s still a commitment you might not like to make. 

Finally, their customer service needs revitalising and may leave you with nothing to do but vent on Reddit and Trustpilot.  

All the same, it’s safe to say that most people who choose Shaw are receiving what they paid for fairly reliably and are happy with their ISP. 

#3. Telus (Fastest Internet Provider)

https://www.telus.com/en/internet/edmonton

Love rapid upload and download speeds? Telus could be the best internet provider in Edmonton if these are your top priorities.

In fact, it seems like their marketing is already targeting gamers – those most likely to experience dire frustration when speeds are on the slow side. Whatever your reasons for wanting fast internet, Telus is worth considering. 

Telus Plans, Speeds and Pricing

*Prices apply for the first 24 months and the prices quoted are $30 per month less than the official list price to encourage new subscriptions. 

Telus Coverage

Telus advertises  coverage in “more places than anywhere else.”

Of course, they are an option for those seeking internet providers in Edmonton, but they also offer a very detailed coverage map. Looks like their marketing promise lives up to its claims!

Telus Bundled Services

Bundling can save you a bunch of cash, and once again, Telus is delivering the goods with bundling that offers 5G mobile phone services, TV, home security and a rewards programme.

If you want all the extras plus internet, you should definitely check out their offers. 

Telus Customer Support

Telus has mixed reviews for its customer support and it’s difficult to see a trend. BBB reviews and Trustpilot are likely to attract people with issues. Unfortunately, there are rather a lot of them! 

On Reddit, there’s a greater number of people saying they’re perfectly happy or even declaring that they’re delighted with customer service.

Many of the negative comments across platforms come from billing errors that are hard to rectify. 

Some complaints refer to Telus mobile phone services – very few are about internet service provision. Of course, this could be because internet is what they do best and fewer people reach out. 

Our conclusion? Customer service is better than most (which, among ISPs in Canada, isn’t saying much) but not great. 

Telus Pros & Cons

We love that Telus offers matching download and upload speeds  – and the speeds are good. Pricing is higher, but that’s offset by those speeds – and if you bundle, you might even be in for some savings.

Telus coverage is also excellent – so relocating while you’re locked into the contract shouldn’t be a problem. 

On the downside, you are locked in for two years, after which prices will very definitely take a skyward leap.

And, it seems that customer service is either going to nail it or… not – with the added “blessing,” according to many reviews, of long waits on hold. 

#4. TekSavvy (Cheapest Internet Provider In Edmonton)

https://www.teksavvy.com/services/internet/

If the price point matters most to you, Teksavvy has what you need – low-priced plans. But, even though you want a cheap internet provider in Edmonton, you will want to know about how functional it is.  Let’s take a look. 

Teksavvy Plans, Speeds and Pricing

Before we begin, let’s clarify “cheapest.” Teksavvy’s list prices (standard) are actually higher than their competitors’. But, they frequently have special offers and discounts with up to $20 off a month for a limited time. 

They also offer “slower” packages for those who don’t have a need for speed. Theoretically, you can stream HD video at 5 Mbps, although 25 Mbps is closer to ideal.

So, in this sense, Teksavvy offers cheaper deals than its competitors as long as you see faster speeds as being nice, but not necessary. 

Hardware, activation, and shipping are free.

Coverage

Teksavvy doesn’t offer a coverage map, but we’re going to guess their coverage is pretty good.

Apart from being an internet service provider in Edmonton and other urban centres, it offers “Ski-Fi” wireless connections in certain rural areas.

You can check out availability by entering your address, but do remember that if you’re relying on SkiFi, line of sight to a tower is needed. 

Teksavvy Bundled Services

Bundled services are a win-win for ISPs and their customers. The ISP gets to sell you more stuff, and you get more services for less than you’d pay if you bought them separately. No surprises: you can get internet, TV plus home phone bundles from Teksavvy.

Teksavvy Customer Support

We’re pretty used to customer support getting bad reviews on TrustPilot and BBB.

With this in mind, the two-star rating is actually better than that of some larger providers. And boy, are those reviews mixed. It’s 5-star or 1-star with little in between. 

Adding to the confusion, Teksavvy changed ownership fairly recently (2023), so it isn’t really fair to judge them on older reviews, and there’s a limited number of recent ones to go by.

We have to conclude that customer service under the company’s new ownership is a bit of an unknown quantity. 

Teksavvy Pros & Cons

Teksavvy offers month-to-month service provision – in simple terms, you aren’t locked in, so if you aren’t happy, you can always vote with your feet and your wallet. 

The “slower” package options are great for those who don’t need super-speedy connections – and a heck of a lot of ISP customers are going for speeds they don’t really need just because there aren’t more modest options. That’s another plus for Teksavvy. 

To top it all, there don’t seem to be any hidden costs – things like connection fees and leasing of hardware. That’s definitely something to factor in when considering pricing. 

On the downside, this company has recently changed hands, so its performance and service are still uncertain. 

#5. VMedia (Best Cable Internet)

https://www.vmedia.ca/en/internet/alberta

Happy to go with cable? You might want to add VMedia to your list of possible internet service providers in Edmonton. Let’s do that breakdown so that you can see why we’re recommending them as an option. 

VMedia Plans, Speeds and Pricing

Note: These are the cable offerings. There are also some DSL packages – but seriously, DSL is a dying technology. These packages include free modem rental and a $50 credit if you bundle with TV. 

VMediaCoverage

Where cable is available, VMedia is available. That’s because it has agreements to use cable infrastructure provided by Rogers, Cogeco, Videotron, and Shaw. 

VMedia Bundled Services

Want to bundle your internet with your TV, home phone and home security? If you want more than just internet, this will be a good money saver, and VNet offers bundled services including all of the above. 

VMediaCustomer Support

Look on TrustPilot and Yelp and there are plenty of people letting off steam – then again, if you’re happy, you’re less likely to leave a review.

The most frequent complaint seems to be that cancellations don’t always go through as scheduled and the customer is still billed. So, be alert to this issue if you sign up and then decide to cancel. 

Connectivity issues occur, but bear in mind that VMedia isn’t in control of the infrastructure.

When issues arise, it’s probably putting pressure on the companies whose infrastructure it “borrows” and has some clout as a bulk customer. 

The bottom line? It’s pretty bog standard for an ISP. 

VMedia Pros and Cons

On the plus side, the connections are fast and (mostly) reliable, and if you don’t like the service, you aren’t locked into a contract, so you can cancel fairly quickly and easily. 

On the downside, we have the usual customer service gripes and the fact that they don’t control the physical cable network. All the same, still worth considering. 

Factors To Consider When Looking For An Internet Provider in Edmonton

The first thing to consider is how you’re going to use the internet – in other words, the demands you’re going to put on it. If you want fast speeds, fibre is your best option followed by cable. 

Once you know what you want, you can start checking availability and comparing packages.

But do look out for hidden costs like activation fees, installation fees, modem rental fees, and so on. 

Consider terms and conditions too. Taking a contract that locks you in can be risky.

If, at some point, you think you’ve found a better option, you might have a hard time getting your contract cancelled and there will be cancellation fees. Ask about this ahead of time. 

Finally, you don’t have to go it alone. Ask your neighbours which ISPs they use and whether they’re satisfied with the service.

If most of them are reasonably satisfied with a specific provider, it’s likely to suit you too. 

That’s it for now, Edmonton! We hope our reviews gave you some food for thought and helped you pick an ISP you’ll be happy with.