If your Telstra modem is showing a blue light, it means that it is connected to the 4G mobile network or it is trying to connect to the network.
To fix connectivity issues, restart your device and check cable connections and your data limit.
Telstra modems show a variety of light colors on both the front and back of the unit, with each providing insights into the internet connection status.
For example, a green light is an indication that the internet connection is stable while and red light means that there is no connection.
Knowing what each light status means will enable you to quickly identify issues and fix them.
In this article, we explain the meaning of the Telstra modem blue light and provide troubleshooting tips to help you fix issues with your modem.
What Is The Meaning Of A Blue Light On A Telstra Modem
The blue light on your Telstra modem indicates a connection to the 4G mobile network.
If the blue light blinks for more than five minutes, it means there is a problem such as loose connections and the modem cannot connect to the internet.
Therefore, ensure that the green DSL cable is plugged properly into the wall jack and the modem.
However, if the WiFi light is blue, it means that someone else is accessing the internet, and you need to change the password.
Other Lights on Telstra Smart Modem Explained
1. Front Lights
- White means that the modem is powered on and booting up.
- Orange means that the modem is connecting to the network.
- Green means that the main link is working.
- Red means that there is no internet connection.
- Cycling through colors means that the modem is reconfiguring or resetting.
2. Online LED
- Solid green means that the modem is connected to the internet and all systems are working.
- Solid orange means that the modem is in the process of authenticating the username and password.
- Solid red means that the WAN port is connected but the username and password authentication has failed.
- No light means that the modem is not connected.
3. WAN LED
- Solid green means that the modem is connected to the DSL or NBN.
- Slow flashing green means that the modem is initializing the WAN-DSL interface.
- Fast flashing green means that the modem is in the process of connecting to the internet.
- No light means that the WAN port is not connected.
4. Mobile Mode
- Solid green means that the 4G is connected and active.
- No light means the 4G is inactive.
5. Phone LED
- No light means that the SIP is not registered.
- Solid green means that the SIP is registered.
- Flashing means that there is an outgoing or incoming call.
- Solid orange means that the modem allows for SOS calls only.
- Solid red means there is an issue with the modem.
6. Mobile Signal
- Solid green means the signal strength is great.
- Solid orange means the signal strength is good.
- Solid red means there is limited connectivity.
Troubleshooting Tips For Telstra Modem
If the blue light is blinking for more than five minutes and your Telstra modem cannot connect to the internet, the following are some of the solutions that can help you reconnect to the network:
1. Check for Outages
The cause of the blue light may be due to a service outage happening in your area, or Telstra is undergoing maintenance or has technical issues.
You should be able to check for outages on the Telstra website or call them and ask.
If there are any outages, there is nothing you can do but wait until it is fixed by Telstra.
2. Check the Modem Connections
Checking the modem connections is a key step to solving the issue of a blinking blue light on a Telstra modem.
Check whether the power light on your modem is on. Ensure that the modem is connected to the power outlet that is turned on and the power button is on (if it has one).
Also, make sure that the power cables are inserted firmly and correctly.
If you are using WiFi, ensure that the WPS button or the WiFi light is turned on. Confirm that you are connected to the right WiFi network.
If you are using an ethernet cable, ensure that it is firmly plugged into the ethernet port on your device and the yellow LAN port on the modem.
If the cables have any damage, exposed wires, or breaks you should replace them immediately.
If several devices are slow or cannot connect to the internet, turn them all off. Then reconnect them one at a time to see which device is slowing the connection.
If a specific device causes connection issues, then your modem is not the problem but the device.
3. Restart or Reset Your Modem
Another solution is to restart or reset the modem.
To restart the modem, unplug it from the power outlet and let it rest for 10 seconds, then plug it back. Give the modem 1-2 minutes to boot up and go ‘green’ then you can connect your devices.
If restarting the modem does not work, you can reset it by pressing and holding the reset button for about 15 seconds using a paperclip. Your modem will connect to the internet after around 2 to 5 minutes.
4. Check Data Limit
If you are on a limited data plan, you may have exceeded it and that is why you may have a blinking blue light and cannot connect to the internet.
You can contact Telstra to upgrade your plan to an unlimited data plan.
5. Contact Customer Care
If you have tried all the solutions mentioned above and your Telstra modem is still not connecting to the internet, you should contact customer care for assistance.
You can speak to a professional and explain what the problem is. They will advise you on what to do if they cannot get your modem back online.
Final Words
When your Telstra modem shows a blue light, it means that it has switched to a 4G mobile network.
As a general rule, it is important that you understand the different lights on your modem so that you can know its status at any given point.
If you are facing any connectivity issues with your modem, you can use any of the troubleshooting tips mentioned above and you will be back online in no time.
