Xfinity Remote Flashes Green Then Red (Causes & Fixes)

Have you experienced your Xfinity remote flashing green then red? This issue is quite common and means that there is a connection error between your remote and the TV.

There are various causes of the connection error. Most likely is that either of the batteries are running low on power, the remote is out of the range or the remote is damaged in some way.

Thankfully, fixing this issue is very straightforward and you don’t need much high-level expertise.

Common fixes include restarting your remote and TV, replacing batteries, adjusting the TV set-top box location or resetting your devices.

If all fixes are unsuccessful, Xfinity has its dedicated customer service team to provide further support.

In this article, we will provide a step-by-step guide to help you identify the cause and try potential fixes to resolve this issue with an Xfinity remote.

Reasons For Xfinity Remote to Blink Green to Red

• Accidental reset of the remote.
• The remote is out of range from the set-top box.
• Buttons on the remote might be stuck.
• One or both batteries in the remote are running low on power.
• Various other technical glitches may be affecting the remote’s functionality.

Steps For Fixing Xfinity Remote That Is Flashing Green Then Red

There is no need to be anxious about the blinking green and red display issue as the solutions are straightforward, even for individuals with no technical expertise.

Below are the steps you can follow to resolve this problem:

1. Stay Within the 50-Feet Radius of the Set-top Box

Your remote comes equipped with the “Aim Anywhere Technology,” enabling you to control your set-top box effortlessly from any direction.

However, to use this feature, you need to be within a range of fifty feet from the device. Hence, moving closer to the set-top box might be the solution to your problem.

If approaching the device resolves the issue, that’s excellent. If not, you can attempt the solutions provided below.

2. Replace Batteries

If the indicator light on your Xfinity remote blinks green and then red, it may be due to a weak connection, and replacing the batteries can help resolve the issue.

Consider keeping spare batteries on hand, which can easily be found in nearby retail stores.

Steps to Replace the Batteries:

• Turn off the Xfinity remote.
• Remove the cover of the battery.
• Buy a new battery to replace the old battery.

3. Restart Set-Top Box

Restarting your set-top box is an effective way to resolve most ongoing issues with the remote as it terminates all running processes and restores the device to a fresh state.

Rest assured, it is entirely safe and will preserve most of your device settings, including PINs and data.

Your pre-recorded shows will remain safe during the restart. However, ongoing recordings might be affected, so avoid restarting if you are in the middle of a recording.

You can restart your set-top box in multiple ways, such as using the device settings or the power button.

However, the simplest method is to unplug the set-top box from the power source, wait for a few seconds (around 30-40s), and then plug it back in.

If accessing the power outlet is not convenient, you can alternatively press and hold the power button on the set-top box for approximately 30 seconds until it turns off, and then press it again for a similar duration to turn it back on. This will complete the restart process.

4. Check the Remote for Physical Damage

If restarting the set-top box fails to resolve the issue, some damage to the hardware may be the cause of the connection issue between your Xfinity remote and TV.

Have you ever accidentally sat on the remote or dropped it on the floor? If you notice any visible signs of damage that appear to be irreparable, consider getting a replacement for the remote.

However, even minor damage can impact remote functionalities. These issues may include a jammed button, malfunctioning IR sensor, or loose battery connectors.

Cleaning the remote is a potential fix to remove obstacles such as dust, spillage, or debris.

To clean the remote, follow these steps:

• Turn off the remote and remove the batteries.
• Next, gently press and release the buttons or tap/shake the remote against a soft surface to dislodge any debris.
• Once the batteries are removed, use a cleaner to dust off the connectors.

5. Remove Physical Obstructions

If cleaning or replacing the Xfinity remote does not resolve the issue, you should consider if there are any blockages between the TV and the remote.

The setup operates through an IR beam sent from the remote, which is received by an IR sensor located in your TV.

However, any obstructions such as sofas, speakers, thick walls, or other devices with electronic signals, can disrupt the connection between the IR beam and the IR signal.

These blockages may interfere with the communication between the remote and the TV, causing functionality problems.

To address this issue, consider relocating your TV to a different position or ensuring that it directly faces the sensor.

Sometimes, a simple adjustment like changing your sitting position or relocating furniture can work wonders.

Even though your remote features Aim Anywhere technology, it’s essential to be within a 50-foot radius of the set-top box, and staying within this range may help resolve the problem.

6. Reset and Re-pair the Remote

If cleaning or repairing your remote does not resolve the problem, you should consider resetting the Xfinity remote and then re-pairing it with your cable box.

This process only takes a few seconds of your time and involves simple steps.

Follow these processes to implement a reset of the Xfinity Remote:

• Hold down the D and A buttons at the same time and wait for the indicator light to turn solid green.
• Next, press the numbers 9-8-1 on the remote together to complete the reset.
• The indicator light will flash blue. Throughout the process, make sure to point the remote towards the set-top box.
• When the remote has reset, you can re-pair it with the box.

Follow these processes to re-pair of the Xfinity Remote:

• Hold down the Xfinity button and the Information (i) icon on the remote at the same time and wait until the light becomes solid green.
• Your TV will display a number code that you need to input on your remote to complete the pairing process.
• Follow the basic steps as prompted on the TV to finalize the pairing.

7. Contact Xfinity Support

If none of the previously mentioned steps resolve the issue, seeking professional help becomes the last resort. There are multiple ways to connect with Xfinity support for assistance.

You can access Xfinity’s official support portal and engage in live chat support by providing your Xfinity user ID and password.

Alternatively, you can directly call Xfinity at 1-800-XFINITY to speak with a customer service representative.

If you encounter an Xfinity remote blinking blue, be aware that it indicates pairing-related issues. This problem is very similar to the one addressed in this article, and all the solutions provided here are also applicable to it.

Frequently Asked Questions

What does the blinking green and red light mean on an Xfinity remote?

When the blinking green and red light appears on an Xfinity remote, it indicates an error with the connection between the remote and the TV.

There can be various reasons for this issue, including a low-power battery, the remote being out of range with the set-top box, glitches, or physical obstructions or damage.

What should be the ideal color of light on an Xfinity remote?

Green is the optimal color of light on an Xfinity remote because it signifies that the remote is working correctly or that a command has been successfully executed.

What is the Setup button on the Xfinity Remote?

The Setup button plays a crucial role in programming your Xfinity remote to link up to the TV. This button is available in the XR11, XR5, and XR2 remotes.

The XR15 model does not feature the Setup button. As an alternative, you can use the combination of the information (i) and Xfinity buttons or combine the mute and Xfinity buttons to implement the same process for programming your remote to control the TV.

Is there a unique code for linking an Xfinity Remote to Samsung TV?

The remote’s user manual contains a comprehensive list of codes. Commonly, this list includes codes like 12051, 10814, and 10766, which are used for Samsung TVs.

Final Words

Hopefully, you’re now clear on the causes of the Xfinity remote flashing from green to red, and the steps you can take to resolve the issue.

The cause of this issue is a connection error between the Xfinity remote and the TV.

The connection can be caused for a variety of factors including the remote being too far away from the TV set-top box, obstructions in between the TV and the remote, or a device-related issue.

To fix the issue, try restarting your devices, adjusting the TV set-top box location, or resetting your remote. If none of the issues we outline work, then contact Xfinity customer support for further assistance.