If you are a new FiOS internet subscriber, you must be wondering how to self-install Verizon FiOS internet.
There is no need to worry as this article will take you through all the steps for Verizon FiOS self-installation.
The process of self-installation is straightforward, and it involves checking the equipment, finding the best place to have a good signal, activating the internet, and connecting your devices.
Additionally, you should ensure that you have all the equipment and cables that are needed for self-installation which includes the router, coax cable, ethernet cable, power cable, manual, and a splitter.
With Verizon FiOS internet, you have the option of using your router as long as it is compatible.
The benefit of self-installation is that you do it on your own time, and you also save on professional installation fees.
Continue reading to learn more on how you can self-install Verizon FiOS internet at home including 5G and 4LTE.
Get Verizon FiOS Self-Install Kit
Once you have subscribed to Verizon FiOS internet, you are eligible for a self-installation kit if you have had the Optimal Network Terminal (ONT) installed, or the ONT was installed by the previous homeowner.
The internet service provider (ISP) will also check your neighborhood for eligibility.
If deemed eligible, you can purchase the self-install kit and receive it by post.
You can also pick up the self-install kit from the Verizon store if you pass by. To save time when in the store, ensure that you have your subscription details with you.
The contents of a Verizon self-install kit are:
- Verizon Quantum gateway (if you decide to buy the internet equipment rather than renting, this needs to be returned.)
- Coax cable.
- Ethernet cable.
- Power cable and adapter.
- Gateway manual.
- Splitter (for bundle users)
How To Self-Install Verizon FiOS Internet
Below we outline the steps you need to take to self-install your Verizon FiOS internet:
1. Recheck Your Equipment
The first thing that you need to do after receiving your kit is to check whether you have all the required equipment needed for self-installation. Check the kit to confirm you have all the required cables and equipment.
2. Find a Spot For Your Equipment
You need to find the best spot in your home to put your WiFi equipment to ensure that you get the most out of your internet connection.
You want to avoid locations that may cause signal interference or damage to the equipment, such as inside a cupboard or by a heater.
If you or the previous homeowner knows where the router was placed by Verizon, you should use the same location.
Find the location where Verizon installed the Optical Network Terminal (ONT) which is usually located in a closet in condos/apartments or on the outside of houses.
Then find a coax wall or Ethernet outlet that is close to the Optical Network Terminal.
3. Plug in the Connections
You will either have an Ethernet or coaxial outlet to connect through the gateway depending on your location.
If you have a coax outlet in your home, you need to plug one end of the coax cable into the gateway and the other into the outlet.
Alternatively, if your house has an ethernet outlet, you should plug one end of the ethernet cable into the gateway and the other into the ethernet outlet.
The next thing that you need to do is plug in the power cable and turn the device on. If the LED ring light on the FiOS router is blinking blue, wait until it turns solid white.
4. Activate Verizon FiOS Internet
Make sure that you have a compatible internet device if you are planning to set up Verizon FiOS internet.
Devices that are compatible with Verizon are more likely to have Ethernet adapters and MoCA. Verizon’s internet activation process is the same regardless of the device.
You can either use the Web portal or My FiOS app to activate FiOS internet.
Method 1: Using My FiOS App
If you decide to use a mobile app to install the Verizon internet, connect the tablet/phone to WiFi. The WiFi credentials are found at the back of the router. Then go to the play store and download the FiOS App and install it.
When the app is installed, open it, and ensure that you have the account number available. It is in your subscription voucher.
Enter the information and click continue. Follow the instructions provided on the screen.
Method 2: Using the Web Portal
The first thing that you need to do is to open your web browser and go to https://activate.verizon.com/register/login.
Then enter your account number or registered phone number and continue following the instructions provided on the screen to finish the activation process for your Verizon internet.
5. Set Up Verizon Router
Go to My Verizon page and sign in using the username and password. If you have not created the login details, go to https://secure.verizon.com/account/register/start. Log in to My Verizon once you have created the ID.
Then go to services and click on the internet. Select Manage in My Network. Enter the new password and SSID, then click save.
6. Connect Devices & Test Connection
Using the new SSID and password, you can now connect your tablet/phone to the WiFi. Open My FiOS app and select internet then click on the speed test.
Alternatively, you can go to the Verizon speed test portal on your browser and check the available speeds.
How To Use Your Router With Verizon FiOS
Although you can use existing routers to connect to FiOS, you may consider purchasing a more up-to-date model that is compatible with Verizon FiOS to achieve the full benefits of fiber optic internet.
The following steps will enable you to use your router with Verizon FiOS internet:
- Connect the Ethernet cable from the ONT to the WAN port of your Verizon FiOS-compatible router.
- To switch from coax to Ethernet and activate your ONT’s Ethernet port, make a call to Verizon Technical Support at 1-800-837-4966.
You should call Verizon to activate the ONT Ethernet port as most of them are not automatically activated.
However, if you notice that the Ethernet cable is operational when you connect it to your new router, test to ensure that the internet is enabled. If the internet is enabled, you do not need to call Verizon.
Ensure that the router you are using is compatible with Verizon FiOS for maximum benefits.
Verizon 5G Home Internet Installation
The first step is to scan the QR code that is found in the self-installation kit and then click on ‘Begin Setup’. Let Verizon use the augmented reality (AR) tool on the camera of your phone. The AR tool will enable you to find the nearest 5G tower.
Follow the arrows until you find a wall or window that has a clear view of the antenna. Ensure that this location is away from a place that has plenty of moisture such as the bathroom and near a plug outlet.
Connect your router to the AC adapter and connect it to the wall outlet. There will be a flashing white light which means that the router is booting up. Once the blue light appears, then you can pair it with your phone.
If you are using the My Verizon app, the router will start syncing with it. The process of installation will become easier if you download the app. Click continue on your phone and give it a few minutes to pair.
Move the router to multiple positions on your window or wall until you see a green light in the upper-right corner of the router.
The green lights show that you have a good signal. To test the router, hover it above every spot for a few seconds.
Finally, clean the window or wall, put the mounting bracket, and mount your router.
Verizon 4G LTE Home Internet Installation
Scan the QR code that is on top of the self-install kit using your phone. Type Verizon.com/ltehomesetup into the address bar of your browser if you are not able to scan the QR code.
Tap ‘Begin.’ Put your 4G LTE router near the window and click ‘Confirm location.’ Then connect your router to the AC adapter.
Plug it into the wall and give it a few seconds for the blue light to appear meaning that your router has power.
Wait for a maximum of 45 seconds and the light should turn solid green which means that your LTE signal is excellent.
A solid red light means that the signal is poor. A flashing red light means that there is a Wi-Fi error or no SIM card.
Self-Installation vs Professional Installation
The following are the differences between self-installation and professional installation:
- Verizon FiOS self-installation is free while professional installation will cost $99.
- With professional installation, you need to book an appointment with the technician and ensure that your day is free. Waiting is a major part of professional installation, and you may need to be patient.
- With self-installation, you can finish the set-up at your convenience. There are no blocking schedules and no waiting.
- Professional installation provides you with full onsite help until your internet is operating, then you are left with the devices and phone technical support to finish the activation.
- With professional services, you are guaranteed quality as you have an expert doing the job. However, the services can be expensive.
- With self-installation you may run into issues when completing the installation process, leaving you frustrated and wanting help.
How To Set Up Verizon DSL Internet
Verizon’s High-Speed Internet (DSL) delivers broadband access to your home using your phone line. The self-installation process is easy, and it takes about an hour to complete and connect your devices.
You will receive an installation kit before the date that your service is read and it includes the following:
- An instruction booklet.
- Filters for your phone lines.
- High-speed internet Gateway/wireless Router.
Follow the steps below to self-install Verizon DSL Internet:
- Connect a filter to every phone with a jack.
- Connect the modem/wireless router to the phone jack that does not have a filter.
- Plug in your computer.
- Activate your service. Ensure you have your zip code and order number or the login credentials for your My Verizon account.
Frequently Asked Questions
The following questions are frequently asked by Verizon FiOS customers:
Is it possible for me to perform a self-installation of FiOS internet?
Yes, it is. After a professional technician has installed the ONT terminal at your home,
you can take care of the remaining installation and activation procedures on your own.
What is the number of Verizon FiOS?
1-800-837-4966 is the contact number of Verizon FiOS. You can call them for technical help or clarification.
How long does it take to self-install Verizon FiOS?
Installing the Verizon FiOS internet is directly done after setting up your ONT. It takes up to 45 minutes to complete all the connections as well as online activation.
What is needed for FiOS installation?
You will need an active Verizon connection, Ethernet/coax cable, gateway device, and power cords to complete the Verizon connection.
How do I Check whether my order is eligible for FiOS Self-Install?
You can find the eligibility for FiOS self-installation when you place an order and is dependent on the following factors:
- If there is an existing ONT that was previously located at your home
- If additional jacks and wiring are needed.
- If you can install the router and other equipment.
- The equipment’s status such as the Optical Network Terminal after Verizon testing.
What happens if I have trouble installing the service myself?
The technical support agents are available 24 hours a day and 7 days a week. Alternatively, you can visit the user guide for complete information on setting up your equipment.
If I’m moving my service to a location that is eligible for self-installation, can I just take my equipment?
Yes, in most cases you can take your existing equipment to another location with you. Take your router, set-up boxes, remote, and any wiring.
I got my equipment, can I install FiOS before my due date?
Yes, you may install FiOS and activate your service early. Billing will begin when the equipment has been activated. A few restrictions may apply.
What if I don’t install my services before or on the due date?
You may install the service anytime. Billing begins on your due date.
Final Words
Installing Verizon FiOS internet by yourself is not as difficult as it sounds. You can get through the process in no time.
The process includes checking the equipment, finding the best spot for a better internet connection, fixing the connections, and activating the internet.
Ensure that you pay attention to the lights that your router shows as it will tell you whether your device has established an internet connection or not.
Follow the steps mentioned in this article as well as the instructions on the screen, and you will have an internet connection in about 30 minutes.
If you have any issues with the self-installation process, you should contact Verizon customer care for assistance.
